IKEA LAGAN User Manual download pdf (Page 20)

sales customer service center phone

number, online email and opening times.

The principal address and contact details in

Australia are:

For Queensland, New South Wales, and

Victorian customers please contact:

IKEA Pty Ltd

IKEA Pty Ltd

IKEA Service Office

L1 Clock Tower, 630 Princes Highway

Tempe, NSW 2044

Contact - IKEA Customer Service at

www.IKEA.com.au

For Western Australian and South

Australian customers please contact:

Cebas Pty Ltd

8c Sunray Drive, Innaloo WA 6018

Australia

Contact - IKEA Customer Service at

www.IKEA.com.au

What does this guarantee cover?

The guarantee covers faults of the appli-

ance, which have been caused by faulty

construction or material faults from the date

of purchase from IKEA. This guarantee ap-

plies to domestic use only. The products

have been designed and tested for

domestic purposes only and this guarantee

does not cover damage arising from use of

the Product in a commercial environment.

The exceptions are specified under the

headline "What is not covered under this

guarantee?" Within the guarantee period,

the costs to remedy the fault e.g. repairs,

parts, labour and travel will be covered,

provided that the appliance is accessible

for repair without special expenditure.

Replaced parts become the property of

IKEA.

The guarantee exists only if the appliance

complies and is installed in accordance

with:

• The technical specifications.

• The Assembly Instructions and user

manual Safety Information.

IKEA's guarantee is subject to Australian

Consumer Law - see Schedule 2 to

Competition and Consumer Act, 2010. This

guarantee is in addition to (and does not

exclude, restrict or modify in any way) any

non-excludable statutory warranties in

Australia.

What will IKEA do to correct the problem?

IKEA appointed service provider will exam-

ine the product and decide, at its sole dis-

cretion, if it is covered under this guarantee.

They will notify you as to whether your

claim is covered under this guarantee. If

your claim is approved, the IKEA service

provider or its authorized service partner,

will then, at its sole discretion, either repair

the defective product or replace it with the

same or a comparable product.

What is not covered under this

guarantee?

• Normal wear and tear.

• Deliberate or negligent damage, dam-

age caused by failure to observe operat-

ing instructions, incorrect installation or

by connection to the wrong voltage, dam-

age caused by chemical or electro-chem-

ical reaction, rust, corrosion or water

damage including but not limited to dam-

age caused by excessive lime in the wa-

ter supply, damage caused by abnormal

environmental conditions.

• Consumable parts including batteries

and lamps.

• Non-functional and decorative parts

which do not affect normal use of the ap-

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