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is covered under this guarantee. If your claim
is approved, the IKEA service provider or its
authorized service partner, will then, at its sole
discretion, either repair the defective product
or replace it with the same or a comparable
product.
What is not covered under this guaran-
tee?
• Normal wear and tear.
• Deliberate or negligent damage, damage
caused by failure to observe operating in-
structions, incorrect installation or by connec-
tion to the wrong voltage, dam age caused
by chemical or electro-chemical reaction, rust,
corrosion or water damage including but
not limited to damage caused by excessive
lime in the water supply, damage caused by
abnormal environmental conditions.
• Consumable parts including batteries and
lamps.
• Non-functional and decorative parts which
do not affect normal use of the appliance,
including any scratches and possible colour
differences.
• Accidental damage caused by foreign objects
including insect or vermin infestation or sub-
stances and cleaning or unblocking of filters,
drainage systems or soap drawers.
• Damage to the following parts: ceramic glass,
accessories, crockery and cutlery baskets, feed
and drainage pipes, seals, lamps and lamp
covers, screens, knobs, casings and parts of
casings. Unless such damages can be proved
to have been caused by production faults.
• Cases where no fault could be found during a
technician’s visit.
• Repairs not carried out by our appointed ser-
vice providers and/or an authorized service
contractual partner or where non-original
parts have been used.
• Repairs caused by installation which is faulty
or not according to specification.
• The use of the appliance in a non-domestic
environment i.e. professional use.
• Transportation damages. If a customer
transports the product to their home or other
address, IKEA is not liable for any damage
that may occur during transport. However, if
IKEA delivers the product to the customer’s
delivery address, then damage to the product
that occurs during this delivery will be covered
by this guarantee.
• Cost for carrying out the initial installation of
the IKEA appliance. However, if an IKEA ser-
vice provider or its authorized service partner
repairs or replaces the appliance under the
terms of this guarantee, the service provider or
its authorized service partner will reinstall the
repaired appliance or install the replacement,
if necessary.
• The appliance’s serial number or warranty
seal has been removed or defaced.
How country law applies
Our goods come with guarantees that cannot
be excluded under the Australian Consumer
Law (ACL). You are entitled to a replacement
or refund for a major failure and compensation
for any other reasonably foreseeable loss or
damage.
You are also entitled to have the goods repaired
or replaced if the goods fail to be of acceptable
quality and the failure does not amount to a
major failure.
This guarantee is not intended in any way to limit
or exclude such rights and remedies that you
may have under law.
You can find out more information about the
Australian Consumer Law on the ACCC website:
www.accc.gov.au
Area of validity
This IKEA guarantee applies only to products
purchased and installed in AUSTRALIA .
What you must do to make a claim under
the guarantee:
To make a claim under the guarantee contact
IKEA after sales customer service center at the
above address, the IKEA catalogue or refer to
www.ikea.com.au for your local store customer
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