IKEA LOV3 User Manual download pdf (Page 12)

IKEA GUARANTEE

How long is the IKEA guarantee valid?

This guarantee is valid for five (5) years from

the original date of purchase of Your appli-

ance at IKEA, unless the appliance is named

LAGAN in which case two (2) years of guar-

antee apply. The original sales receipt is re-

quired as proof of purchase. If service work is

carried out under guarantee, this will not ex-

tend the guarantee period for the appliance,

Which appliances are not covered by the

IKEA five (5) years guarantee?

The range of appliances named LAGAN and

all appliances purchased in IKEA before 1st of

August 2007.

Who will execute the service?

IKEA service provider will provide the service

through its own service operations or author-

ized service partner network.

What does this guarantee cover?

The guarantee covers faults of the appliance,

which have been caused by faulty construction

or material faults from the date of purchase

from IKEA. This guarantee applies to domestic

use only. The exceptions are specified under

the headline “What is not covered under this

guarantee?” Within the guarantee period, the

costs to remedy the fault e.g. repairs, parts, la-

bour and travel will be covered, provided that

the appliance is accessible for repair without

special expenditure. On these conditions the

EU guidelines (Nr. 99/44/EG) and the respec-

tive local regulations are applicable. Replaced

parts become the property of IKEA.

What will IKEA do to correct the problem?

IKEA appointed service provider will examine

the product and decide, at its sole discretion,

if it is covered under this guarantee. If consid-

ered covered, IKEA service provider or its au-

thorized service partner through its own serv-

ice operations, will then, at its sole discretion,

either repair the defective product or replace

it with the same or a comparable product.

What is not covered under this guarantee?

• Normal wear and tear.

• Deliberate or negligent damage, damage

caused by failure to observe operating in-

structions, incorrect installation or by con-

nection to the wrong voltage, damage

caused by chemical or electro-chemical re-

action, rust, corrosion or water damage in-

cluding but not limited to damage caused by

excessive lime in the water supply, damage

caused by abnormal environmental condi-

tions.

• Consumable parts including batteries and

lamps.

• Non-functional and decorative parts which

do not affect normal use of the appliance,

including any scratches and possible color

differences.

• Accidental damage caused by foreign ob-

jects or substances and cleaning or unblock-

ing of filters, drainage systems or soap

drawers.

• Damage to the following parts: ceramic

glass, accessories, crockery and cutlery bas-

kets, feed and drainage pipes, seals, lamps

and lamp covers, screens, knobs, casings

and parts of casings. Unless such damages

can be proved to have been caused by pro-

duction faults.

• Cases where no fault could be found during

a technician’s visit.

• Repairs not carried out by our appointed

service providers and/or an authorized

service contractual partner or where non-

original parts have been used.

• Repairs caused by installation which is faulty

or not according to specification.

• The use of the appliance in a non-domestic

environment i.e. professional use.

• Transportation damages.

• Cost for carrying out the initial installation of

the IKEA appliance, unless it is due to a re-

pair or a replacement for faulty parts.

This restriction does not apply to fault-free

work carried out by a qualified specialist using

our original parts in order to adapt the appli-

ance to the technical safety specifications of

another EU country.

How country law applies

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